Legal
Shipping & Returns
Every piece is made by hand, one at a time — here's what to expect once you order.
Dispatch times
Orders are usually prepared and dispatched within 1–2 business days. Because each piece is handmade individually and every order is a single, one-of-a-kind item, please allow a little extra care and time compared to mass-produced goods.
Where I ship
I currently ship to the UK and Europe. If you're ordering from outside the UK or Europe, please contact me before placing your order so we can sort out shipping and cost together.
Delivery cost
Shipping to the UK and Europe is a fixed flat rate, shown at checkout before you pay. If you're ordering from outside the UK or Europe, please contact me before placing your order so I can work out the shipping cost for your destination.
Christmas 2026: last order dates
To have your order arrive in time for Christmas, please order by the date shown for your country. Each bag is handmade and packed with care, so these dates include time for me to prepare your order.
| Delivering to | Order by | Custom bag requests by |
|---|---|---|
| United Kingdom | Tuesday 15 December 2026 | Tuesday 1 December 2026 |
| Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Slovakia, Switzerland | Sunday 6 December 2026 | Sunday 29 November 2026 |
| Czech Republic, Finland, Italy, Norway, Poland, Portugal, Spain, Sweden | Friday 4 December 2026 | Friday 27 November 2026 |
| Belarus, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Serbia, Slovenia, and all other European countries I ship to (including Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Guernsey, Isle of Man, Jersey, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Svalbard & Jan Mayen, Vatican City and Åland Islands) | Tuesday 1 December 2026 | Tuesday 24 November 2026 |
Orders placed after these dates may not arrive before Christmas. Delivery times are estimates and can be affected by delays with the postal carrier. Custom bag requests need more time, so their deadline is 7 days earlier. Earphone cases are UK delivery only. A handwritten gift note can be added at checkout.
Change-of-mind returns
This does not apply to made-to-order items (custom bags, laptop sleeves and earphone cases), which are made to your own choices. Please see Made-to-order items below.
As each bag is one-of-a-kind, I'd always rather sort out any issue directly than process a formal return — so if anything isn't right, please get in touch first and I'll do my best to fix it.
That said, if you've simply changed your mind, UK law gives you the right to cancel your order within 14 days of receiving it and receive a refund, provided the item is returned unused and in its original condition. Just email hello@everythreadbyo.com within that window to arrange it. Return postage is the buyer's responsibility unless the item is faulty or not as described.
Made-to-order items
Laptop sleeves, earphone cases and custom bags are made to order after you order, so they are not kept in stock.
- Making and dispatch: earphone cases and laptop sleeves are made and posted within 3 to 5 working days. Custom bags usually take 2 to 7 working days to make once we have agreed the design, and I will give you an estimated dispatch date when we agree it.
- Delivery: laptop sleeves are £4 in the UK and £13 in Europe. Earphone cases have free UK delivery; outside the UK, please contact me for a delivery quote. Delivery for custom bags is agreed with you.
- Returns: because these items are made to your own choices (size, colours and design), they cannot be returned if you simply change your mind. If an item is faulty or not as described, please contact me and I will put it right.
- Custom bag deposit: a 50% deposit is taken before I start. It covers materials and the start of making, and is not refundable once I have started.
Faulty or damaged items
If your order arrives damaged or faulty, please contact me at hello@everythreadbyo.com with a photo as soon as possible, and I'll sort out a repair, replacement, or refund.
Questions
If anything about your order isn't clear, just reach out — I read every message myself and I'm always happy to help.