Legal
Shipping & Returns
Every piece is made by hand, one at a time — here's what to expect once you order.
Dispatch times
Orders are usually prepared and dispatched within 1–2 business days. Because each piece is handmade individually and every order is a single, one-of-a-kind item, please allow a little extra care and time compared to mass-produced goods.
Where I ship
I currently ship to the UK and Europe. If you're ordering from outside the UK or Europe, please contact me before placing your order so we can sort out shipping and cost together.
Delivery cost
Shipping cost is calculated at checkout based on your delivery address and is added to your order total before you pay — there are no hidden fees.
Change-of-mind returns
As each bag is one-of-a-kind, I'd always rather sort out any issue directly than process a formal return — so if anything isn't right, please get in touch first and I'll do my best to fix it.
That said, if you've simply changed your mind, UK law gives you the right to cancel your order within 14 days of receiving it and receive a refund, provided the item is returned unused and in its original condition. Just email hello@everythreadbyo.com within that window to arrange it. Return postage is the buyer's responsibility unless the item is faulty or not as described.
Faulty or damaged items
If your order arrives damaged or faulty, please contact me at hello@everythreadbyo.com with a photo as soon as possible, and I'll sort out a repair, replacement, or refund.
Questions
If anything about your order isn't clear, just reach out — I read every message myself and I'm always happy to help.